Privacy Policy, Terms and Conditions


Privacy Policy and Terms and Conditions of Website

GrowthINsight Counseling LLC is committed to protecting your privacy. We have created this Privacy Policy to explain why we collect certain information about you when you use this website, and how we protect the privacy of that information. This Policy does not apply to your personal health information.  Please refer to GrowthINsight Counseling LLC Notice of Privacy Practices for information about use and disclosure of personal health information and the Health Insurance Portability and Accountability Act (HIPAA). By using the Website, you agree to the collection, use and disclosure of your information as described in this Policy. This is a legally binding agreement. If you do not agree with any of these terms, you are prohibited from using or accessing this site. 

GrowthINsight Counseling LLC respects the privacy of all visitors to its website. No personal information that you provide on our website is ever given, rented, shared, sold or transferred to any third party for their benefit. GrowthINsight Counseling LLC may use third parties to provide services on GrowthINsight Counseling LLC’s behalf, including, but not limited to, the client portal, hosting our web servers, analyzing data, providing marketing assistance and providing customer service. These companies and individuals may have access to your personal information solely for the purpose and to the extent necessary to perform their functions.

We collect two types of information from our website

1. Individually identifiable information you provide to us.

We will not disclose, sell or rent your name or any personal information about you to any third party. You do not need to give personal information to receive information from this site. There are instances online, however, when GrowthINsight Counseling LLC requests individually identifiable information from you such as but not including the use of the client portal. We may retain this information for processing and to facilitate requests. Information you submit to us is treated in the same confidential manner as information you might provide in a written format such as an application or donation form.

2. Aggregate information.

We use the aggregate information we collect to measure the number of visitors to the different pages and sections of our site, and to help us make our site more useful to visitors. The aggregate information we collect is not linked to personal information, and we do not report on individual user sessions.  Only unidentifiable, aggregate data is shared with outside resources.

We may store your information in locations outside the direct control of GrowthINsight Counseling LLC (for example, on servers or databases co-located with hosting providers). Your information may be stored and processed in the United States, Europe, or any other country in which GrowthINsight Counseling LLC or service providers maintain facilities.

We may disclose any and all information we possess in response to subpoenas, court orders or legal requirements valid on their face, and such information may be used by the receiving party to determine your identity, your web usage, online behavior or other things about you. We generally do not inform users of such requests for information, although we may, in our sole discretion, decide to do so in some cases.

The website is intended for use by individuals 18 years of age and older.  We do not intend to collect information on anyone under 13 years old, and anyone under 13 years old cannot use this Website without the approval of a parent or guardian.  All use of this Website must comply with all applicable laws.  Further, this Website is intended for use in the United States only. Any use outside of the United States is at your sole risk. You may not use this Website in violation of any export laws or data privacy or security laws.

We use cookies to help operate the Website. Cookies are small files with limited amounts of data, which may include an anonymous identifier, that are sent from the Website to your device.  Cookies help us deliver better content and services to you from the Website. It is not a program and cannot be executed as code or deliver viruses. Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie; this gives you the chance to decide whether to accept it. You can use GrowthINsight Counseling LLC website without cookies, but the website may not operate properly.

Information voluntarily given to us for purposes of online payments, email inquiries, forms, client portal, newsletter subscription, scheduling, electronic communication or requests for information will be used only to fulfill the purpose of the original transaction. Personal information provided to us for these purposes is confidential.  The forms that GrowthINsight Counseling LLC uses to collect this information electronically is, when possible, protected using a remote SSL (secured socket layer) server. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

GrowthINsight Counseling LLC does not obtain detailed personal information about web site visitors. Some information about visitors' use of this website is collected automatically without any personal or identifying information.

This includes domain name from which a user accesses the internet, the date and time and duration user was connected to the site, the internet address of the website from which a user linked directly to this website, the type of browser used to access this site and the search engine and keywords used when searching for this site. This information is used to measure our website performance.


The security of the information that is transmitted to us through the Website is important to us, and we implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.  However, it is not possible to guarantee that information sent through the internet will be completely secure, and we are not responsible for the actions, content, information or data of third parties that may affect you or your information.

client portal

We use a third party which is HIPAA compliant for electronic communication, scheduling, billing, telehealth and EMR. Your sensitive data is hosted in a Tier 1 secure hosting provider specializing in helping healthcare organizations achieve and maintain HIPAA and HITRUST security requirements. 

credit card information

We use a third party to offer safe and secure credit card and electronic check transactions to manage the routing of sensitive customer information through the credit card processing networks. The company adheres to strict industry standards for payment processing using secure encrytion, including compliance with the Payment Card Industry (PCI) data security standard

e-mail inquiries

Our website contains e-mail links that allow you to easily send an e-mail inquiry or feedback to GrowthINsight Counseling LLC.  When you use the e-mail links, your e-mail address and the subject of your inquiry are provided to the intended recipient to respond to your specific request only.  By sending an email or using any links on this website you consent to telehealth communication and give GrowthINsight Counseling LLC permision to contact you via the platform you initiated communication with (ie email, phone, client portal, etc). By scheduling an appointment online you consent to receiving information from GrowthINsight Counseling LLC via email and text.  This includes but is not limited to appointment reminders and consents.

refund policy

Unless otherwise expressly provided, GrowthINsight Counseling LLC will issue a refund for fully substantiated claims of overpayment.  This general policy does not apply where GrowthINsight Counseling LLC has otherwise adopted a specific cancellation or refund policy. Credit cards will be charged in accordance to late arrival and cancellation policy. Payment is the responsibility of the client for any claim denied by insurance and your credit card will be charged accordingly.

GrowthINsight Counseling LLC is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by GrowthINsight Counseling LLC of the site. Use of any such linked web site is at the user's own risk. This privacy policy only applies to this Website. When you link to other websites, you should read their own privacy policies.


The materials on GrowthINsight Counseling LLC web site are provided "as is".  GrowthiNsight Counseling LLC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, GrowthINsight Counseling does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

In no event shall GrowthINsight Counseling or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on GrowthINsight Counseling LLC's Internet site, even if GrowthINsight Counseling LLC or a GrowthINsight Counseling LLC authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
revisions and modifications
The materials appearing on GrowthINsight Counseling LLC web site could include technical, typographical, or photographic errors. GrowthINsight Counseling LLC does not warrant that any of the materials on its web site are accurate, complete, or current. GrowthINsight Counseling LLC may make changes to the materials contained on its web site or the web site itself at any time without notice. GrowthINsight Counseling LLC does not, however, make any commitment to update the materials. We may encounter new, unanticipated uses for information not previously disclosed by the privacy policy or terms and conditions of use by using this web site you are agreeing to be bound by the then current version of these privacy policy or terms and conditions of use. Please review this policy frequently for any changes.

Unauthorized entry or use of the Website, hardware or software failure and other factors beyond GrowthINsight Counseling LLC’s control may compromise the security of the information collected at any time. Any claim relating to GrowthINsight Counseling LLC web site shall be governed by the laws of the State of Ohio without regard to its conflict of law provisions. 

The state of Ohio and Illinois allow for verification of license of any provider licensed in the state.

Please be aware that Christy Pulsford uses telehealth including but not limited to phone, email and text. By scheduling an appointment, using the client portal or contacting Christy Pulsford you consent to receiving information from Macks Psychology Group and GrowthINsight Counseling LLC via email, phone and text. This includes but isn't limited to email replies, appointment reminders, scheduling instructions and delivery of forms and consents.