Online Therapy
What are telehealth and teletherapy?
It is accessing therapy services online. Teletherapy is therapy through live video-conferencing. It is the same service you would receive in the office except you meet with your clinician from your desktop, laptop, tablet, or mobile device — it’s your choice! Telehealth is a wider term that includes all services provided via electronic communications including video conferencing, phone, email, text, and fax.
How does teletherapy work?
You’ll be sent a link for the video appointment. Just click on it when the appointment is scheduled to start. If using a smartphone you will open it through the Telehealth by SimplePractice app (download free in the app store). It truly is that simple. FAQs can be found in the Getting Started with Telehealth guide below.
Is teletherapy private?
Telehealth is private and confidential. Teletherapy is done through a secure HIPAA compliant platform. The video sessions are not recorded and are as confidential as an in-office session. However, you must have a private space for your therapy appointment. Find a quiet location where you won't be interrupted by family members, coworkers, or other distractions.
Can I attend my teletherapy appointment from anywhere?
A clinician is only allowed to practice in the states they hold a license. This is true whether the sessions are in-office or video-conferencing. Your clinician will ask your location at the start of every session to ensure you are in a state they are licensed to practice. We are currently licensed in Ohio, Illinois, and Florida. Other than that though anywhere you can find a consistent internet connection and some privacy will do.
Will insurance pay for telehealth?
Some insurance plans do cover telehealth services. However, every policy is different, so it is best to call your insurance provider directly to inquire.
Is teletherapy a good choice for me?
Teletherapy can be quite convenient and save time. However, it isn't appropriate for everyone. An in-office assessment or diagnostic evaluation is required before beginning teletherapy. Your clinician will discuss if it is a suitable choice. Teletherapy services are offered for adolescents and adults, but not younger children. Coaching and Consultation do not require an in-office visit.
I'm unsure, can I try it before deciding?
Yes, current clients may request a free trial. If you are curious or a bit apprehensive please schedule a 10-minute trial "appointment". This trial is not a therapy appointment and there won't be any charge for it. It is just an opportunity to try the telehealth platform out for a few minutes.
How do I schedule a telehealth appointment?
Current clients can login to their client portal to schedule online. If you prefer, just contact your provider and they can schedule the appointment for you.
I'm not a current client, can I schedule a telehealth consultation?
Yes, consultations are available via video-conferencing. A consultation offers the opportunity to ask questions, discuss concerns, and prescreen for appropriate next steps but is not admission to treatment. No diagnosis is made, nor is medical necessity evaluated for during a consultation. Scheduling a consultation does not guarantee an appointment for diagnostic evaluation. Diagnostic evaluations are only done in the office, and there is currently a waiting list for treatment.
What equipment do I need?
To participate in Telehealth appointments, you need one of the following devices:
1. Desktop computer with a webcam and speakers
2. Laptop computer with built-in webcam and speakers
3. Tablet device with built-in webcam and speakers
4. Smartphone (Note: To use a smartphone, you must first download Telehealth by SimplePractice - available for iOS or Android in the app store)
You will also need an internet connection that is at least 10mbps.