Online Therapy
What are telehealth and teletherapy?
Teletherapy is therapy through live videoconferencing. It is the same service you would receive in the office, except you meet with your clinician from your desktop, laptop, tablet, or mobile device—it’s your choice! Telehealth is a broader term that includes all services provided via electronic communications, including videoconferencing, phone, email, text, and fax.
How does teletherapy work?
You’ll be sent a link for the video appointment. Just click on it when the appointment is scheduled to start. If using a smartphone, you will open it through the Telehealth by SimplePractice app (download free in the app store). It truly is that simple. FAQs can be found in the Getting Started with Telehealth guide below.
Is teletherapy private?
Telehealth is private and confidential. Teletherapy is done through a secure HIPAA-compliant platform. The video sessions are not recorded and are just as confidential as an in-office session. However, you must have a private space for your therapy appointment. Find a quiet location where you won't be interrupted by roommates, family members, coworkers, or other distractions.
Can I attend my teletherapy appointment from anywhere?
Clinicians are only allowed to practice in the states where they hold a license. This is true whether the sessions are in-office or video-conferencing. We are currently licensed to practice telehealth in Ohio, Illinois, and Florida. Currently, we only see psychotherapy clients whose primary address is in Ohio. Consultation and EAP services are available for those in Ohio and Illinois. Other than that, anywhere you can find a consistent internet connection and some privacy will do.
Will insurance pay for telehealth?
Some insurance plans do cover telehealth services. However, every policy differs, so it is best to call your insurance provider directly to inquire. EAP programs like Lyra Health often cover telehealth.
Is teletherapy a good choice for me?
Teletherapy can be quite convenient and saves time. It can be done between classes or from the office without worrying about commuting. However, it isn't appropriate for everyone. Your clinician will discuss if it is a suitable choice.
How do I schedule a telehealth appointment?
Current clients can log in to their client portal to schedule online. If you prefer, you can contact your provider, who can schedule the appointment for you.
I'm not a current client, can I schedule a telehealth consultation?
Yes, consultations are available via video conferencing. A consultation offers the opportunity to ask questions, discuss concerns, and prescreen for appropriate next steps but is not admission to treatment. No diagnosis is made, nor is medical necessity evaluated during a consultation. Psychiatric Diagnostic Evaluations are only done in the office at this time.
What equipment do I need?
To participate in Telehealth appointments, you need one of the following devices:
1. Desktop computer with a webcam and speakers
2. Laptop computer with built-in webcam and speakers
3. Tablet device with built-in webcam and speakers
4. Smartphone (Note: To use a smartphone, you must first download Telehealth by SimplePractice - available for iOS or Android in the app store)
You will also need an internet connection that is at least 10mbps.